Pre-Order Sales

YOUR CREDIT CARD will NOT be CHARGED until your order is shipped. All Pre-Order sales may be canceled anytime before shipment.

Billing Terms

We accept Visa, MasterCard, American Express, Discover, Paypal. You do not need a PayPal account to use your Visa, MasterCard, American Express, Discover. All charges are “One Time Charges” and are NOT recurring charges .

We only ship within the United States. Shipping Within the United States*

We only ship USPS Priority mail. Expect delivery within 3-5 business days. *Alaska and Hawaii may take a few days longer.

Returns and Refunds

If you are not 100% satisfied with your purchase of Grillie, you may return your order for a full refund*. You can return your purchase for up to 60 days from the date you received the product. Returned products must be in the condition you received them and in the original box and/or

If you are not 100% satisfied with your purchase of Grillie, you may return your order for a full refund*. You can return your purchase within 60 days from the date you received the product. Returned products must be in the condition you received them and in the original box and/or packaging. Damaged products will have discounted refund rate based on the extent of damage. Please contact us at grillmaster@mygrillie.com for more information.

*Shipping costs will not be refunded and the Customer is responsible for cost to ship back the product for a refund.

You can expect your refund with 1-3 business days after we receive the return products.